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FAQs

1. What is AbexOnline.com?
Abexonline.com is a division of Abex Exhibit Systems, Inc., a leading manufacturer of custom modular exhibits and portable display systems. Abexonline features stock, portable displays including pop-up displays, bannerstands, Alumalite hybrid displays, Zippa tension fabric floor displays and hanging signs, Ultraform portable counters, shipping cases, and much, much more. Most of our display products are available for private branding with personalized luggage tags featuring your company logo and contact information and can be blind shipped to your customer.

2. How does The Branding Program work?
We will brand your orders by applying custom luggage tags to displays you order before shipping to your customer. We do not brand graphics-only orders. The charge for enrollment is $300.00 which includes the production of 250 luggage tags which we stock in our warehouse. When you place an order on abexonline you may specify "Your branding" and your custom tags will be applied before we ship.

3. How do I enroll in The Branding Program?
Please contact an Abex Customer Service representative to enroll. Click here to learn more

4. Will you Drop-Ship orders to my client?
Yes, we will drop-ship to your client. If your company is not enrolled in our Branding Program, all orders will ship blind.

5. Where do I place an order?
You can place your orders directly on the abexonline.com website.

6. Can I have Same-Day Shipment?
The following types of orders can be shipped same day if your order is received by 10:00am PST: Pop-Up hardware packages • Complete Pop-up packages with Imperial, Coal or Silver fabric panels (no graphics) • Bannerstand hardware (no graphics) • Literature racks and other standard items in stock like lights or shipping cases. Please ask your customer service representative to confirm that we have the item in stock.

7. What kind of Graphic Proofs are available?
E-Proof: An e-proof is an electronic version of your artwork dropped onto the respective product template. It is used ONLY to check typography, image placement and design elements. An e-proof is provided at no charge, but it must be requested at the time of the order along with an e-mail address of which to send to.

An e-proof is NOT meant for color accuracy or color matching • An e-proof is NOT meant for checking image quality • An e-proof is NOT meant to show actual resolution • An e-proof will be sent within 24 hours following the submission of production-ready artwork. Upon receipt of written approval in our e-proofing system, production time will begin the following business day. If the e-proof is not approved and corrections are required, production time will be reset to the current lead time. You may correct your art files and re-upload or, we can correct your files for you. Our hourly rate for correcting art files is $75/hour billed in half hour increments. If new files are required, an additional e-proof will be required unless you waive the e-proof. Our fee for additional e-proofs is $35.00. Should you waive the additional e-proof, we are not responsible for the reproduction quality of your graphics. If changes are requested after printing, your company will be responsible for the purchase of new graphics.

Printed Proof: A printed proof consists of sections of your artwork at actual size to show resolution and color accuracy. We charge $60.00 NET for each printed proof with free overnight shipping included. Printed proofs will be sent within three days of e-proof approval for substrates excluding fabric which take one week. Upon receipt of written approval of an e-proof or printed proof, production time will begin the following business day.

8. How do I pay for my orders?
We accept American Express, Visa, MasterCard and Discover. We also accept e-checks, however, we will not ship the completed order until the check has cleared.

9. How are Freight Charges handled?
We add the shipping charges to your pre-paid invoice.

10. How do you ship?
All shipments are made with FedEx. We offer FedEx next-day, FedEx 2-day, FedEx 2-day and FedEx ground.

11. Can I use a Third party billing account for shipping?
We do not accept third party billing. All orders are shipped FedEx at posted rates unless you arrange pick up with the carrier of your choice. You may provide shipping labels on your or your customer’s account and schedule pick up with your carrier at:

          Abex Exhibit Systems
          355 Parkside Drive
          San Fernando, CA

weekdays between the hours of 9:00am and 5:00pm Pacific Time. Please confirm with Customer Service that your order is ready before scheduling your pick-up.

12. Will I be charged tax on my order?
Orders that are placed with a delivery address in California or from a California Based Merchant, or are to be picked up from our facility, will be charged sales tax unless a California reseller tax exemption number is provided at the time of checkout.


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